Tuesday, 25 July 2023

Service N.B.'s plan to quit downtown Fredericton for a mall across river causes worry

 
 

Service N.B.'s plan to quit downtown Fredericton for a mall across river causes worry

Crown corporation to move its capital city operation to Brookside Mall next summer

Bruce McCormack, general manager of Downtown Fredericton, said Service New Brunswick does 400,000 to 500,000 transactions in the Queen Street location every year, which means a lot of pedestrian traffic in the downtown core.

"We look at that Service New Brunswick counter as a large department store," McCormack said. 

"Whether people come down with the intention to go shopping or not … they may buy a cup of coffee, or they'll go to [Guardian] Ross Drug and buy some cough drops or gum or whatever. But there is spinoff with that, and we're going to lose out on that."

A man looking over the frame of his glasses. He is wearing a yellow checked polo. Bruce McCormack shared how downtown businesses were impacted by the past two floods. (Jonathan Collicott/CBC)

Service New Brunswick, which announced the move to Brookside Mall last week, did not agree to an interview with CBC News on Monday.

In an email, spokesperson Jennifer Vienneau said the minister, Mary Wilson, would be available for an interview closer to the move, which is nearly a year away, according to a news release. 

McCormack said the Service New Brunswick minister did come to his office originally to let his group know the Progressive Conservative government was considering moving the office to the other side of the river.

WATCH | Fredericton residents react to planned Service New Brunswick move: 

Fredericton residents divided as Service New Brunswick plans move to northside

Duration 1:17
The Fredericton Service New Brunswick location will be moving to the Brookside Mall from downtown Fredericton next summer — and some residents have thoughts.

He said he was told that the lease was up in October 2024 and the province wasn't going to renew.

McCormack said Service New Brunswick put out a request for proposals to find another location in downtown Fredericton. 

"We put forth five different locations in front of them," he said. "And they came back and said none of them were suitable."

The release confirmed that in March, a request for space was made in the city's downtown core but "no adequate locations were identified." The province says that as a result, the Brookside Mall was chosen, since it meets all of their requirements "including access to city transit and adequate parking."

On Queen Street on Monday, Raj Mulakala, a master's student at the University of New Brunswick, said that part of Fredericton is pretty accessible to everyone. 

From a student's perspective, he thinks it would be more difficult to access services at the Brookside Mall.

"There won't be [many] buses because [the] number of buses to downtown are more, but to Brookside Mall, it will be less."

Parked cars on the left of a large sign on a building that says "BROOKSIDE MALL" in red lettering. The Brookside Mall on Fredericton's north side is the chosen location for Fredericton's Service New Brunswick centre. (Pat Richard/CBC)

David Coon, MLA for Fredericton South, which is home to the current location, is also not pleased with the accessibility of the new choice.

"I was appalled that the government would take Service New Brunswick out of a very central, easy-to-access location in downtown Fredericton, where lots of people who don't have vehicles can easily access it," said Coon.

"I see lots of people who don't have vehicles on this side because of the large population here living in poverty, including our homeless population. And yet, their intent is to move it across the river. It doesn't make any sense to me."

He said bus service isn't the best in the city, especially going from the south side to the north side.

He believes the move comes down to shaving rental costs.

Coon said moves like this have been a trend, and he thinks it will continue, with more services moving to less accessible locations.

A man with a short black beard and mustache wearing a blue t-shirt, a grey backpack and a dark baseball cap.  Raj Mulakala, a master’s student in business at the University of New Brunswick, said downtown Fredericton is pretty accessible to everyone. (Pat Richard/CBC)

He wishes that the government had been more open with Frederictonians about the plan and given them a chance to weigh in before the announcement was made.

"Because ultimately, their responsibility is to make sure people are well-served, and people should have an opportunity to weigh in on whether they feel like this is going to diminish their services or not," said Coon.

Steve Forrester, a Fredericton resident who lives on the south side, said he thinks the majority of the population likely lives closer to the current location, but he likes the Brookside Mall as a space.

Most of the things he needs are on the south side, he said, but he doesn't see the new location as being too much farther away.

A man wearing a suit and tie standing in front of a wooden staircase, with a microphone being held out to him at chest level. David Coon, MLA for Fredericton South, home to the current location of Fredericton's Service New Brunswick, said he wishes residents were given a chance to weigh in on the move before the announcement was made. (Jacques Poitras/CBC)

"I think it's a nice part of town that could use a little bit of reviving too, so probably not the worst thing for that area," said Forrester. "And it's not that far. I mean, we don't live in Toronto. It's not like commuting is that far away."

Eric Claybourne, a resident of the north side, said he's not too happy about the move. He said even though he lives on the north side, the Brookside Mall is still far away from him.

A man with brown hair and brown facial hair. He is wearing a white shirt. Steve Forrester, a Fredericton resident who lives on the south side, said most things he needs are on the south side, he doesn’t see the Brookside Mall as being too much farther a commute. (Pat Richard/CBC)

Claybourne bikes everywhere so he doesn't need to rely on the bus system. But he hopes that Service New Brunswick wait times will be addressed with the new location. 

"I know a lot of people that come here every day and wait for hours and hours and hours," said Claybourne. "I'm hoping if they are moving it, they're making it slightly bigger with a lot more staff, so more people can be helped in a quicker time."

ABOUT THE AUTHOR


Hannah Rudderham is a reporter with CBC New Brunswick. She grew up in Cape Breton, N.S., and moved to Fredericton in 2018. You can send story tips to hannah.rudderham@cbc.ca.

 
 
 
68 Comments
 
 
 
David Amos
Perhaps during the move they will come across their records of my old Harley that they lost many years ago  
 
 
 
 
Jos Allaire  
The real story is that the lessor on the other side of the river is a good CONservative. It happens all the time with a change of government when the old lease expires. 
 
 
David Amos
Reply to Jos Allaire  
If that were true then why did they stay on the Southside for so long?
 
 
Jos Allaire 
Reply to Jos Allaire
Say that usually, it ain't so David, all parties included.  
 
 
Pete Parent
Reply to Jos Allaire
That does not make sense. Its been on the southside , for as long as i can remember.If that were the case, it would have changed places a few times.  
 
 
Ronald Miller
Reply to Jos Allaire
I am sure many vote based on the location of SNB service centers.  
 
 
Andrew Clarkson
Reply to Pete Parent 
Your memory appears to be short! SNB was established in the late 1990's. Prior to that all the departments did their own thing. Birth certificates, marriage license's, etc. were issued from vital statistics at the Centennial Building. Motor vehicle was on St. Mary's Street the north side where everyone would line up for hours for a couple of weeks because every vehicle registration in the province expired at the end of March! Got my first license in the old army huts next to government house on the Woodstock Road. Really dating myself aren't I!  
 
 
Pete Parent
Reply to Jos Allaire
I said as long as i can remember....and ive been back for a bit over 21 years...so there is nothing wrong with my memory.anything before that , i was too young to know or out of the province and the fact remains that several different political parties have been in power since then and its always been on the southside 
 
 
David Amos
Reply to Andrew Clarkson  
True Furthermore from !967 to 1983 or so my Father supervised them all from the 5th Floor of the Centennial Building
 
 
David Amos
Reply to Andrew Clarkson  
BTW in the late eighties my Mother's new husband informed me that the politicians bureaucrats had a secret office in Kings Place to renew their Drivers Licences etc so they did not have to stand in line with the rest of us  
 
 
David Amos
Reply to Andrew Clarkson  
 "Really dating myself aren't I!"

Methinks most of my Clan has you beat. My Mother turned 100 last month(Her 2nd Hubby was a Former Chief Electoral Officer) and my oldest Brother turns 80 today I just turned 71 so you may be older than I but perhaps not my sisters

 
Jos Allaire 
Reply to Ronald Miller
It's not for the votes, it's to reward their friends. They all do it.
 
 
 
 
 
Bobby Richards 
The minister, Mary Wilson, would not agree to an interview but will be available for an interview closer to the move which is almost a year away. Seriously? 
 
 
David Amos
Reply to Bobby Richards 
If she is still a Minister  
 
 
Michael Cain  
Reply to Bobby Richards 
This is standard procedure for Cons. Instead of consulting, make the decision, then react to the fallout.  
 
 
Pete Parent 
Reply to Michael Cain 
although i do agree with moving SNB to the Northside, you are absolutely right that the standard procedure for Cons is to do what they want without anyones input. Saying i agree with this decision does not mean in any way i would support the Cons in the next election wich i certainly will not  
 
 
Ronald Miller  
Reply to Michael Cain
They are moving a SNB office, this is hardly stuff that needs consulting.  
 
 
Ronald Miller  
Reply to Michael Cain
Or they could be like the Libs, make a decision, and not react regardless of what the public wants. Bring on more taxes.  
 
 
David Amos
Reply to Pete Parent
Even a busted clock is correct twice a day  
 
 
David Amos
Reply to Ronald Miller  
"this is hardly stuff that needs consulting"

True but there are lots of things they are consulted about in secret. For instance who advised NB Power to sue the EUB and why is that not newsworthy?

 
 
 
 
Chris Merriam  
9 out of 10 people are happy with the move but cbc only interviews the 10th. Happy folks don't make headlines, right? 
 
 
Jim Lake
Reply to Chris Merriam 
Do you have the survey results to back this up?
 
 
David Amos

Reply to Chris Merriam  
Hmmm Survey Says?
 
 
Pete Parent 
Reply to Jim Lake
if you want a survey, just look at these comments....9 out of ten seems about right. 
 
 
Ronald Miller 
Reply to Jim Lake  
Do you have ones that back up the contrary?
 
 
David Amos

Reply to Chris Merriam
I don't think that is the reason I am ignored   
 
 
Jim Lake
Reply to Pete Parent
Yeah, because these represent a statistically accurate survey … hardly the case.  
 
 
Jim Lake
Reply to Ronald Miller  
Good grief … I never claimed the contrary - I merely asked if there was proof to back up the statement. 
 
 
 
 
Pete Parent
The headline says it causes worry....a very strong majority of the comments below seem to tell a very different story  
 
 
David Amos
Reply to Pete Parent
True
 
 
 
 
Pete Parent
McCormacks seems a bit self entitled...He said the Service New Brunswick minister did come to his office originally to let his group know that was considering moving the office to the other side of the river...but yet he says that he was told that the lease was up in October 2024 and the province wasn't going to renew....he also says that they put forth 5 different location that were turned down...in other words he knew they were not renewing the lease, he knew they had turned down the other offers and i get it that he might be disappointed but why does he seem to feel that they had on obligation of telling him what they had chosen?....He is general manager of downtown Fredericton, Not the entire city, Not service NB or the provincial goverment. 
 
 
David Amos
Reply to Pete Parent
Bingo 
 
 
 
 
Joseph Godin
It's not always about the "Downtown". There are other people in the city of Fredericton. Bruce, David et al, should get out and stretch their legs more often. The city of Fredericton is more than a few blocks. 
 
 
Les Cooper  
Reply to Joseph Godin
I never go downtown Freddy.its busy, no parking, beggars everywhere 
 
 
David Amos
Reply to Les Cooper
The only time I go there lately is to go to court  
 
 
 
Graham McCormack  
Looking forward to the move. 
 
 
David Amos
Reply to Graham McCormack
Me Too 
 

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