Automatic reply: SPAM: "Canada's public service is stuck in 'analog' and the world 'has moved on"
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Drouin, Nathalie G<Nathalie.G.Drouin@pco-bcp.gc.ca> | Sat, Jun 24, 2023 at 2:06 PM |
| To: David Amos <david.raymond.amos333@gmail.com> | |
Good day, Please note that I am currently away and I will be back in the office on Monday, June 26, 2023. For any assistance, please contact my office at (613) 957-5466 or my executive assistant at julie.legros@pco-bcp.gc.ca Thank you ******************** Bonjour, Veuillez noter que je suis présentement absente et je serai de retour au bureau lundi le 26 juin 2023. Pour toute assistance, veuillez communiquer avec mon bureau au (613) 957-5466 ou avec mon adjointe exécutive julie.legros@pco-bcp.gc.ca Merci | |
"Canada's public service is stuck in 'analog' and the world 'has moved on"
David Amos<david.raymond.amos333@gmail.com> | Sat, Jun 24, 2023 at 2:06 PM |
| To: Frank.Au@ontario.ca, "Marco.Mendicino" <Marco.Mendicino@parl.gc.ca>, mcu <mcu@justice.gc.ca>, pm <pm@pm.gc.ca>, "Katie.Telford" <Katie.Telford@pmo-cpm.gc.ca>, rob.stewart@ps-sp.gc.ca, "Nathalie.G.Drouin" <Nathalie.G.Drouin@pco-bcp.gc.ca>, marcel.beaudin@opp.ca, jeffery.hutchinson@pco-bcp.gc.ca, Thomas.Carrique@opp.ca, pat.morris@opp.ca, jdp@tdslaw.com, joel@joelharden.ca, premier <premier@ontario.ca>, "pierre.poilievre" <pierre.poilievre@parl.gc.ca>, shantona@papechaudhury.com, leonj@bennettjones.com, edann@edlaw.ca, gpoliquin@ovcounsel.com, pierrette.ringuette@sen.parl.gc.ca, Patrick.Brazeau@sen.parl.gc.ca, george.furey@sen.parl.gc.ca, larry.campbell@sen.parl.gc.ca, Bev.Busson@sen.parl.gc.ca, nrodriguez@conwaylitigation.ca, mduckett@dsscrimlaw.com, srp@tdslaw.com, mtsurumi@legalanalysis.ca, tcurry <tcurry@litigate.com>, kris.austin@gnb.ca, rokaku8@gmail.com, patrickking <patrickking@canada-unity.com>, jcarpay@jccf.ca, traversy.n@gmail.com, kingpatrick278 <kingpatrick278@gmail.com>, nsinvestigators <nsinvestigators@gmail.com>, "rob.moore" <rob.moore@parl.gc.ca>, cvangeyn@theccf.ca, christopher.rupar@justice.gc.ca | |
| Cc: motomaniac333 <motomaniac333@gmail.com>, dominic.cardy@gnb.ca, rick <rick@petersoncapital.ca>, "martin.gaudet" <martin.gaudet@fredericton.ca>, "Mark.Blakely" <Mark.Blakely@rcmp-grc.gc.ca>, "blaine.higgs" <blaine.higgs@gnb.ca>, catharine.tunney@cbc.ca, Michael.Duheme@rcmp-grc.gc.ca, "Kevin.leahy" <Kevin.leahy@rcmp-grc.gc.ca> | |
https://davidraymondamos3. Saturday, 24 June 2023 Canada's public service is stuck in 'analog' and the world 'has moved on': Former clerk https://www.cbc.ca/news/ | |
Canada's public service is stuck in 'analog' and the world 'has moved on': Former clerk
Janice Charette said the federal service ‘underestimated’ ramp-up after COVID-19
"The public service is still working in what I would describe as kind of analog ways and the world has moved on," former clerk of the Privy Council Janice Charette, told Rosemary Barton Live in an interview airing Sunday.
"You can make a dinner reservation, you can book a cruise, you can move money in and out of your bank account, transfer between the two of us — it's remarkable the things you can do in a digital world and the public service, and our service delivery infrastructure has not kept up with that."
It's a gap that Charette said was on display when the public service couldn't deliver services such as passports once COVID-19 restrictions were lifted.
"In all humility, we know we have to do a better job there," she said.
Proud of initial pandemic response
Charette, who refers to her job as being "steward of one of the most important institutions in our democracy," retired Friday after nearly 40 years in the service, including stints as clerk for prime ministers Stephen Harper and Justin Trudeau.
Reflecting on her tenure, Charette said she's proud of the way the public service jumped into action during the onset of the COVID-19 pandemic, spending billions to support people and businesses.
"One of the things I completely believe about public service is that in a crisis we can be magnificent," she said.
"Decisions had to move quickly, benefits had to move quickly … and the challenge is, how do you maintain that going forward?"
As the lockdowns lifted, services lagged and frustrations grew.
Outgoing clerk of the Privy Council Janice Charette speaks to CBC host Rosemary Barton. (Jean-Francois Benoit/CBC)
The government was put on the defensive last year when passport offices were overwhelmed by a surge of applications.
The immigration department was also caught on its back foot by demand. At one point last year more than 2.4 million applications were stuck waiting for processing.
"I think in the public service maybe we underestimated how quickly people were going to want to return to their lives, how quickly they were gonna want to travel and have their passports, and how quickly we were gonna start the immigration system, how much people were going to want to move," Charette said.
"This was not the best of times for the public service because we underestimated that ramp-up."
Charette defends outside contracts
Another issue for her successor, John Hannaford, will be how to handle procuring outside consultations.
The auditor general is reviewing the millions of dollars worth of contracts the federal government awarded to management consulting firm McKinsey & Company following news reports.
Charette said she believes there are times when it makes sense to bring in outside experts.
"The public service is not and never should be seen as a source of all knowledge," she said.
"There are many cases where, whether it's something which is a temporary need or a specialized kind of need, that we don't want to build it inside the public service. It's actually more economical and more efficient and maybe better for the public that we actually go out and get external expertise."
Besides being the head of the public service, the clerk acts as the deputy minister to the prime minister and secretary to the cabinet.
"I have had the honour of sitting in the cabinet room for some of the most fascinating conversations about issues that really matter to Canadians," Charette told Barton.
That would have included the tense discussions in February 2022 around whether or not the government should invoke the Emergencies Act.
Didn't want to be 'intimidated' by Emergencies Act decision
As clerk, Charette recommended the government use the never-before-used law to clear anti-public health measure protests that had gridlocked downtown Ottawa for nearly a month.
That decision thrust her into the spotlight when she was later called to testify at the Public Order Emergency Commission last fall and defended her rationale.
While Commissioner Paul Rouleau ultimately ruled that the federal government met the threshold needed to invoke the Emergencies Act, the government's decision remains polarizing for many across the country.
WATCH | Charette defends advice at Emergencies Act inquiry
Charette said she couldn't let the unprecedented use of the act scare her and other decision-makers away from using it if it was needed.
"I remember very much thinking we have never used this piece of legislation, so implicit in that is you're going to make history, but you also don't want to be intimidated by that either," she said.
"The public service is known for being risk-averse. You don't want to bring a bias, 'Oh my gosh, it's such a big thing. Oh, maybe we shouldn't do it.' Is it the right instrument at the right time with all the right protections around it?"
Charette said many protesters had "totally legitimate questions."
"There's only so long you can kind of hold people back. Then there's like, OK, well, what about me? What about my interest in my family's interest?" she said.
"The concern for me was this other element that we saw creeping into it and it almost felt like there some taking advantage of what was a widespread protest, a widespread debate going on, by people who had a different point to make."
ABOUT THE AUTHOR
With files from Rosemary Barton and Lisa Mayor
"former clerk of the Privy Council Janice Charette"
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Frank Au can never deny that I gave Commissioner Paul Rouleau the benefit of my doubt before his report goes publi
David Amos<david.raymond.amos333@gmail.com> | Fri, Feb 17, 2023 at 11:22 AM |
| To: Frank.Au@ontario.ca, "Marco.Mendicino" <Marco.Mendicino@parl.gc.ca>, mcu <mcu@justice.gc.ca>, pm <pm@pm.gc.ca>, "Katie.Telford" <Katie.Telford@pmo-cpm.gc.ca>, rob.stewart@ps-sp.gc.ca, "Nathalie.G.Drouin" <Nathalie.G.Drouin@pco-bcp.gc.ca>, marcel.beaudin@opp.ca, jeffery.hutchinson@pco-bcp.gc.ca, Thomas.Carrique@opp.ca, pat.morris@opp.ca, "Brenda.Lucki" <Brenda.Lucki@rcmp-grc.gc.ca>, jdp@tdslaw.com, joel@joelharden.ca, premier <premier@ontario.ca>, "pierre.poilievre" <pierre.poilievre@parl.gc.ca>, shantona@papechaudhury.com, leonj@bennettjones.com, edann@edlaw.ca, gpoliquin@ovcounsel.com, pierrette.ringuette@sen.parl.gc.ca, Patrick.Brazeau@sen.parl.gc.ca, george.furey@sen.parl.gc.ca, larry.campbell@sen.parl.gc.ca, Bev.Busson@sen.parl.gc.ca, nrodriguez@conwaylitigation.ca, mduckett@dsscrimlaw.com, srp@tdslaw.com, mtsurumi@legalanalysis.ca, tcurry <tcurry@litigate.com>, kris.austin@gnb.ca, rokaku8@gmail.com, patrickking <patrickking@canada-unity.com>, jcarpay@jccf.ca, traversy.n@gmail.com, kingpatrick278 <kingpatrick278@gmail.com>, nsinvestigators <nsinvestigators@gmail.com>, "rob.moore" <rob.moore@parl.gc.ca>, cvangeyn@theccf.ca, christopher.rupar@justice.gc.ca | |
| Cc: motomaniac333 <motomaniac333@gmail.com>, dominic.cardy@gnb.ca, rick <rick@petersoncapital.ca> | |
---------- Forwarded message ---------- From: "Au, Frank (MAG)" <Frank.Au@ontario.ca> Date: Tue, 25 Oct 2022 20:27:39 +0000 Subject: Automatic reply: Re Urgent Consultation To: David Amos <david.raymond.amos333@gmail. I am away on a secondment until Spring 2023, and do not have access to emails. If you require assistance, please call 416.326.4600 and ask for the Duty Crown. Thank you. https://www.cbc.ca/news/ As Emergencies Act report tabled, key witnesses have moved on Public Order Emergency Commission to release findings later today Alistair Steele · CBC News · Posted: Feb 17, 2023 5:00 AM AST | Commissioner Paul Rouleau listens to counsel question a witness during hearings in Ottawa on Nov. 4, 2022. The commission will table its final report in Parliament later today. (Adrian Wyld/The Canadian Press) As the Public Order Emergency Commission (POEC) prepares to release its highly anticipated report into last winter's convoy protests, many of the witnesses from the City of Ottawa and the Ottawa Police Service who testified last fall have either left or moved to new roles. On Thursday, the commission announced it would make its final report public later today after tabling it in Parliament. The Canadian Press reported the commission had requested, and been granted, an extension to the original Feb. 6 deadline for submitting its final report to the government. The deadline for tabling the report in Parliament — Feb. 20 — remained intact, however. That meant the commission's findings and recommendations had to be made public no later than Monday, the Family Day statutory holiday in Ontario. (The timeline set out by the Emergencies Act requires that the report be submitted to Parliament and released to the public within 360 days of the emergency declaration being revoked, which occurred on Feb. 23, 2022.) A politician at a desk, as seen from the middle of the audience. Former Ottawa Mayor Jim Watson testifies before the Public Order Emergency Commission on Oct. 18, 2022. Watson did not run for re-election. (Adrian Wyld/The Canadian Press) Mayor, councillors gone The commission heard from 76 witnesses over six weeks of public testimony, from Oct. 14 until the prime minister's appearance on Nov. 25. Of those, seven were either elected officials or senior bureaucrats with the City of Ottawa, and five more were senior members of the Ottawa Police Service (OPS). None of the elected officials from the city who testified — former mayor Jim Watson, former councillor and police services board chair Diane Deans, and former councillors Mathieu Fleury and Catherine McKenney — remains in office. Of those, only McKenney ran for re-election last fall, but failed in their bid to become mayor. Of the other city officials who testified, only Kim Ayotte, Ottawa's general manager of emergency and protective services, remains in the same job. Former city manager Steve Kanellakos, who testified about his efforts to broker a deal between police and the protesters, resigned amid controversy on Nov. 28, just two days before the release of a damning report on Ottawa's troubled LRT project. Watson's former chief of staff Serge Arpin left with his boss, customary practice among political staffers. A police officer sits on a row of chairs. Deputy Chief Steve Bell, now chief administrative officer of the Ottawa Police Service, waits to appear before the Public Order Emergency Commission on Oct. 24, 2022. (Adrian Wyld/The Canadian Press) All 5 OPS witnesses remain All five senior members of the Ottawa Police Service who testified before the commission last fall remain, though most have changed jobs. (This doesn't include former chief Peter Sloly, who resigned during the occupation of Ottawa by convoy protesters, and who had been out of policing for more than eight months by the time he testified before the commission in late October.) Steve Bell, who was named interim chief after Sloly's resignation, and who oversaw the eventual dispersal of the protest in Ottawa, is now a deputy chief and chief administrative officer of the OPS. At the time of the convoy's arrival in Ottawa, Bell was in charge of intelligence, information and investigation for the force. Patricia Ferguson, who testified to the deep "dysfunction" at the top of the OPS, and said the force was left "floundering" when protesters failed to leave the capital after the first weekend, remains acting deputy chief. Russell Lucas, an inspector with the police service's special events section during the protests, is currently an acting superintendent, according to an update provided by the OPS on Thursday. Supt. Robert Bernier, an inspector within the force's communications branch who was appointed event commander during the occupation, is also listed by the OPS as an acting superintendent. Supt. Robert Drummond, who was tasked with overseeing the police liaison team that negotiated with protest leaders and the public order unit that eventually helped end the occupation, also maintains that rank. (Drummond was in an acting role at the time of his testimony last fall.) Police clear an area of protesters near Parliament Hill. Police and protesters square off in front of Parliament Hill on Feb. 19, 2022. (Evan Mitsui/CBC) 'Multiple points of failure' In an email to CBC, Paul Champ, a lawyer who represented downtown residents and businesses during the Emergencies Act inquiry, noted the commission heard "extensive evidence of multiple points of failure" by both government officials and police. "Even though many of those responsible have left the stage, the POEC report will memorialize those mistakes and serve as a guide for public officials going forward. I would also like to see some apologies by the police, the city and the province, but that's probably asking too much," Champ wrote. He said he also hopes to see the report provide some guidance "about the oversight and direction the Ottawa Police Services Board can have over the Ottawa Police Service." Journalists covering the inquiry will be allowed to peruse an embargoed version of the report starting at 10 a.m. ET. The embargo will be lifted once the report is tabled in Parliament. Commissioner Paul Rouleau will also read a prepared statement, which will be streamed live on the commission's website, where the full report will be made available to the public. ABOUT THE AUTHOR Alistair Steele Writer and editor After spending more than a decade covering Ottawa city hall for CBC, Alistair Steele is now a feature writer and digital copy editor at cbc.ca/ottawa. CBC's Journalistic Standards and Practices | |
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