Federal government blocking social media users, deleting posts
Porn, spam and hate among the top reasons cited for blocking Facebook and Twitter users
By Elizabeth Thompson, CBC News Posted: Nov 09, 2017 5:00 AM ET2042 Comments Commenting is now closed for this story.
John Gerrits
Control of the media..........hmmmmmm.......what could that possibly lead to?
David Raymond Amos
@John Gerrits Doesn't anyone understand what a monumental joke this article is to me? If not simply Google two names
David Amos Melanie Joly
David Amos Melanie Joly
Erik Knudsen
Why does a reply that has
“not been screened by the general public receive” -40 down votes and
before clearing? Could someone explain that?
Isn’t the question who’s running this quackery? Is this what you Canadians are paying for?
Isn’t the question who’s running this quackery? Is this what you Canadians are paying for?
@Erik Knudsen "Isn’t the question who’s running this quackery?"
That is a good question. However methinks most lawyers and politicians know the answer as well as I N'esy Pas Minister Joly and Hubby Lacroix?
That is a good question. However methinks most lawyers and politicians know the answer as well as I N'esy Pas Minister Joly and Hubby Lacroix?
Erik Knudsen
@David Raymond Amos
Are they reasonable people?
Are they reasonable people?
Content disabled.
David Raymond Amos
David Raymond Amos
@Erik Knudsen "Are they reasonable people?"
Would reasonable people support malicious trolls let alone fund them?
Would reasonable people support malicious trolls let alone fund them?
Federal government blocking social media users, deleting posts
Porn, spam and hate among the top reasons cited for blocking Facebook and Twitter users
By Elizabeth Thompson, CBC News Posted: Nov 09, 2017 5:00 AM ET
Canadian government departments have quietly blocked nearly 22,000
Facebook and Twitter users, with Global Affairs Canada accounting for
nearly 20,000 of the blocked accounts, CBC News has learned.
However, there could be even more blocked accounts and deleted posts. In answer to questions tabled by Opposition MPs in the House of Commons, several departments said they don't keep track of how often they block users or delete posts.
It is not known how many of the affected people are Canadian.
It's also not known how many posts were deleted or users were blocked prior to the arrival of Prime Minister Justin Trudeau's government.
- Twitter to disclose info on political ads amid scrutiny
- Canada Revenue Agency monitoring Facebook, Twitter posts of some Canadians
But the numbers shed new light on how Ottawa navigates the world of social media — where it can be difficult to strike a balance between reaching out to Canadians while preventing government accounts from becoming a destination for porn, hate speech and abuse.
The numbers came as Environment Minister Catherine McKenna found herself in a social media firestorm over a tweet from her official departmental account on Tuesday which praised Syria for joining the Paris climate change agreement.
In the department's answer, signed by McKenna, it said posts were deleted that were inconsistent with Treasury Board guidelines or "when it was necessary to correct errors in information, grammar or visual imagery, to clarify or more accurately reflect a priority, or to ensure adequate service in both official languages." The Treasury Board sets rules for government communications, including social media.
"Social media moves quickly and sometimes mistakes happen."
But the environment department isn't the only one that has deleted an awkward tweet.
The Canadian Nuclear Safety Commission deleted two of them.
One tweet didn't meet Treasury Board guidelines. The other, which expressed a Happy Bastille Day to France, was considered "insensitive and untimely following reports of a terrorist attack at a Bastille Day celebration in Nice, France."
The Treasury Board occasionally deletes posts, but says it doesn't track deletions. It did away with one particular Facebook post because it included a photo of someone who had died.
"The post in question was uploaded to the agency's site hundreds of times and linked to a statement containing references to specific staff of the agency that impugned their integrity and professionalism," the agency said.
The agency's comment appears to refer to an online dispute it has been waging with air passenger rights advocate Gabor Lukacs.
Canada Post reported deleting more posts than any other government department or agency, wiping out 845 comments on Facebook and 20 on Instagram. Some were spam or had typos. Others promoted Canada Post's competitors.
Fisheries and Oceans reported it blocked 27 users since Nov. 4, 2015 — 22 of them for displaying pornographic content on the @DFO_NL account.
One way to delete a comment, as the Royal Canadian Mounted Police noted, is to have the user's account blocked.
Users blocked on Facebook can't see things posted on an account's profile, tag it in posts or start a conversation about it. Blocking a user on Twitter prevents them from following you, seeing your tweets or sending you a direct message.
Health Canada blocked 50 accounts, 37 of them for spamming about products like weight loss supplements.
"Global Affairs Canada has 568 social media accounts," it wrote. "This represents an average of 35 blocked users per account."
Canada's spy agency, the Canadian Security Intelligence Service blocked two users — one for sending pornography, the other for "abusive content."
Sometimes officials couldn't explain why some users were blocked.
The environment department blocked six Twitter accounts on Sept. 28, 2016, then couldn't figure out why.
"As such, they were unblocked on October 24, 2016," the department said.
Elizabeth Thompson can be reached at elizabeth.thompson@cbc.ca
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